As an Operations Student Manager (OSM), you work closely with the Associate Director for Operations Management and the other OSM to oversee day to day operations of the Writing Center offices.
In addition to the core work of managing student employee schedule changes and scheduling, training, and mentoring receptionists, you attend weekly Operations Team meetings, facilitate quarterly professional development Tutor Talk sessions, and coordinate Student Manager on Call (SMOC) shifts during regular Writing Center open hours each quarter.
✨ Principal Duties & Responsibilities
As a Student Manager, duties and responsibilities ebb and flow throughout each quarter and over the course of an academic year. We are committed to making sure your duties and responsibilities are realistic and manageable.
Coordinate creation and management of Writing Center schedule
- Collect tutor-availability and work request prior to every quarter/session we’re open for operations
- Organize tutoring, reception, and team work shifts
- Input shifts into WCOnline
- Collaborate with the other OSM to double check accuracy of WCOnline shifts
Monitor the schedule change request form to ensure adequate staffing for both Writing Center locations
- Collaborate with the Associate Director of Operations Management and the other OSM
- Inform other stakeholders when schedule change requests impact other programs, teams, or other scheduled work
Meet regularly with the Writing Center Operations Team and with Associate Director for Operations and the other OSM
Fulfill Overall Student Manager Responsibilities
- Work as assigned in the core Writing Center roles of
Writing Center Tutor, 
Receptionist, Course-connected tutor (e.g., Writing Fellow), and 
Writing Group Facilitators
- Collaborate with other student managers to facilitate Tutor Talk
- Attend team meetings
- Work as assigned as a Student Manager on Call (SMOC)
- Assist administrators in hiring new tutors in Spring Quarter
- Read and score applications
- Conduct interviews as part of the hiring team
- When working in-person shifts, and only when possible given your other commitments, you commit to being a source of support to tutors and daily operations
Perform other tasks as assigned
🏆 Requirements & Qualifications
We count on each Student Manager to…
Be an exemplary employee and leader of/model for other student employees
Student managers must demonstrate high-quality tutoring practices, know and follow our 
Policies, and in general be invested in making our workplace as effective and collegial as possible.
Policies, and in general be invested in making our workplace as effective and collegial as possible.We expect student managers to be highly invested in their work and to go above and beyond in solving problems that arise.
We do not expect that student managers will never make mistakes or face challenges at work, but rather to face challenges and own up to mistakes and work with their supervisor and team to learn from these experiences.
Be an effective communicator
We expect student managers to be effective communicators—with fellow SMs, with other tutors, and with administrators and coordinators.
Whenever a student manager sees a policy or procedure that is inefficient, not-ideal, or otherwise problematic, we expect them to work to share their concerns with their supervisor—and whenever appropriate with all administrators and coordinators.
Qualifications
- Be a team player who enjoys collaborating with others
- Be exceptionally organized, professional, and knowledgeable of Writing Center programs and our Policies
- Bring creativity and strong problem-solving skills
- Be able to be self-driven, to follow through, and to work independently when needed
Requirements
- You will be a current undergraduate or graduate student** who will also be a student for the duration of the academic year during which you will serve as a Student Manager
- Student Managers may not be on teams unrelated to your Student Manager role, given the time demands of the role, unless approved by your supervisor
- When working in-person shifts, and only when possible given your other commitments, you commit to being a source of support to tutors and daily operations
- You commit to serving as a Student Manager for the duration required of the given position you apply for and accept (see
Student Managers position descriptions for exact requirements)
- For OSMs: Commit to serving as a Student Manager for a full academic year, including 20 hours/week all 10 weeks of Autumn, Winter, and Spring Quarters, with a possibility of working in December Intersession, budget permitting
- Operations Student Managers in their second or subsequent years in the role may be eligible to work a partial academic year depending upon circumstances and needs, in consultation with and by approval of Katie Brown
🧑🏫 Principal Learning Objectives
- Exercise creative problem-solving and attention to detail in managing scheduling logistics
- Develop an action-oriented vision to impact the direction of day-to-day operations and the technologies we use to facilitate them at the Writing Center
- Further develop leadership skills in collaboration, facilitation, and communication
- Exercise skills in organization and time management
🧑⚖️ Direct Supervisor
Associate Director for Operations, Katie Brown