As the Outreach & Marketing student manager, you work closely with Outreach & Marketing coordinator Jen Finstrom to co-lead the Outreach team, as well as collaboratively coordinate promotion and marketing for the Writing Center (both in-person and online) and co-manage partnerships at the University and, in a couple of cases, the community as well.
In addition to the role-specific work described in greater detail below, you fulfill overall student manager responsibilities, such as supporting other student managers in their roles, facilitating Tutor Talk, and possibly working as a Student Manager on Call (SMOC) during regular Writing Center open hours each quarter.
✨ Principal Duties & Responsibilities
As a Student Manager, duties and responsibilities ebb and flow throughout each quarter and over the course of an academic year. We are committed to making sure your duties and responsibilities are realistic and manageable.
Co-lead the Outreach Team
- Meet weekly with the Outreach & Marketing coordinator to determine any goals and needs for Outreach
- Collaboratively lead the weekly meetings
- Create team meeting agendas and/or slides
- Coordinate and support small groups working on Outreach-related projects
- Schedule and hold quarterly check-ins with team members to assess how their work with Outreach is going
- Collaborate with SL(s) and other Student Managers as needed for Outreach events (an example of this is coordinating with the Writing Groups SL regarding promotion for Writing Groups)
Collaborate on Writing Center Marketing
- In-Person
- Tabling
- Provide training on tabling to the team and also to non-team members staffing tables
- Request promotional tables where applicable (some request forms are only accessible by the Outreach & Marketing coordinator)
- Summer Only: Staff frequently repeating Orientation fairs on campus to the extent possible, and if needed, schedule staffing and communicate with summer staff about set-up and best practices
- In-Class Presentations
- Schedule and coordinate in-class presentations on Writing Center services when requested by an instructor, adapting materials and training tutors where needed
- Online/Social Media
- Co-manage Writing Center social media accounts, with both SM and coordinator taking part in the below
- Post content appropriate for each platform
- Target and engage with related accounts (DePaul academic departments & student organizations) by following, sharing posts, responding to messages etc.
- Brainstorm timely social media series (Writing Center pets, writing tips, Writing Center staff story takeovers, etc.)
- Coordinate with Writing Center tutors who are creating content (i.e., for TikTok)
- Analyze metrics to adjust posts and increase engagement
- Create, delegate, or approve Writing Center-branded content and graphics using the Writing Center's Canva account
- Support Outreach & Marketing coordinator with drafting of mass emails sent when we open, at midterms, etc.
Co-manage Partnerships and Support Logistics
- Schedule staffing for events and collaborations (like Global Coffee Hour, Vinny Fest, Brains & Bagels, etc.) by communicating with the team/other tutors and leading planning of activities as needed
- Provide as needed support to community partnerships (like On the Money) or University-connected partnerships (like EFECt via the Egan Office) through scheduling, communication, or the creation of materials
- Co-manage logistics and communications for Outreach
- WCOnline: creating filters and making block-offs for events/tabling
- Slack: promoting events, adding team members to the team channel and user group
- BtL: Provide content as needed for BtL and coordinate with the PDSM: Communications
- Notion: Manage and update the Outreach Notion, as well as providing instructions on use to the team
Fulfill Overall Student Manager Responsibilities
- Work as assigned in the core Writing Center roles of
Writing Center Tutor, 
Receptionist, Course-connected tutor (e.g., Writing Fellow), and 
Writing Group Facilitators
- Collaborate with other student managers to facilitate Tutor Talk
- Attend team meetings
- Work as assigned as a Student Manager on Call (SMOC)
- Assist administrators in hiring new tutors in Spring Quarter
- Read and score applications
- Conduct interviews as part of the hiring team
- When working in-person shifts, and only when possible given your other commitments, you commit to being a source of support to tutors and daily operations
Perform other tasks as assigned
🏆 Requirements & Qualifications
We count on each Student Manager to…
Be an exemplary employee and leader of/model for other student employees
Student managers must demonstrate high-quality tutoring practices, know and follow our 
Policies, and in general be invested in making our workplace as effective and collegial as possible.
Policies, and in general be invested in making our workplace as effective and collegial as possible.We expect student managers to be highly invested in their work and to go above and beyond in solving problems that arise.
We do not expect that student managers will never make mistakes or face challenges at work, but rather to face challenges and own up to mistakes and work with their supervisor and team to learn from these experiences.
Be an effective communicator
We expect student managers to be effective communicators—with fellow SMs, with other tutors, and with administrators and coordinators.
Whenever a student manager sees a policy or procedure that is inefficient, not-ideal, or otherwise problematic, we expect them to work to share their concerns with their supervisor—and whenever appropriate with all administrators and coordinators.
Qualifications
- Be a team player who enjoys collaborating with others
- Be exceptionally organized, professional, and knowledgeable of Writing Center programs and our Policies
- Bring creativity and strong problem-solving skills
- Be able to be self-driven, to follow through, and to work independently when needed
Requirements
- You will be a current undergraduate or graduate student** who will also be a student for the duration of the academic year during which you will serve as a Student Manager
- Student Managers may not be on teams unrelated to your Student Manager role, given the time demands of the role, unless approved by your supervisor
- When working in-person shifts, and only when possible given your other commitments, you commit to being a source of support to tutors and daily operations
- You commit to serving as a Student Manager for the duration required of the given position you apply for and accept (see
Student Managers position descriptions for exact requirements)
- For OMSM: Commit to serving as a Student Manager for a full academic year, including the following:
- Summer Quarter: at least 10 hours/week for student manager work with a strong preference for in-person availability to staff DePaul Orientation fairs (with an option to work up to 20 hours for additional Writing Center work)
- AQ, WQ, & SQ: 20 hours/week all 10 weeks of Autumn, Winter, and Spring Quarters
- December intersession: potential for work depending on Writing Center budget and program needs
- Note: Outreach & Marketing Student Managers in their second or subsequent years in the role must be available for the entire academic year, Summer Quarter-Spring Quarter, in order to continue in the position
🧑🏫 Principal Learning Objectives
- Further develop leadership skills in collaboration, facilitation, and communication
- Enhance skills in promotion and marketing best practices and logistics management
- Coordinate with other campus offices to maintain ongoing collaboration
🧑⚖️ Direct Supervisor
Outreach Coordinator, Jen Finstrom